energo-stream

Introduction

energo-stream ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect the following types of information:

Information You Provide

Name and contact details when you submit enquiry forms
Email address for correspondence
Service preferences and dietary requirements
Any additional information you choose to share in messages

Information Collected Automatically

Browser type and version
Operating system
Pages visited and time spent on our site
Referring website addresses
IP address (anonymised where possible)

How We Use Your Information

We use the information we collect to:

Respond to your enquiries and booking requests
Provide and improve our services
Communicate with you about bookings and updates
Analyse website usage to improve user experience
Comply with legal obligations

Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following bases:

Consent: Where you have given clear consent for us to process your personal data
Contract: Where processing is necessary for the performance of a contract with you
Legitimate Interests: Where processing is necessary for our legitimate business interests

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Enquiry data is typically retained for 24 months unless a longer period is required by law or you request earlier deletion.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Under data protection law, you have rights including:

Right of Access: To request copies of your personal data
Right to Rectification: To request correction of inaccurate data
Right to Erasure: To request deletion of your data in certain circumstances
Right to Restrict Processing: To request limitation of how we use your data
Right to Data Portability: To receive your data in a structured format
Right to Object: To object to processing based on legitimate interests

To exercise any of these rights, please contact us using the details provided below.

Third-Party Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

energo-stream
47 Culinary Lane
London, EC2A 4NE
United Kingdom

Email: [email protected]

Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe that your data protection rights have been violated. The ICO can be contacted at ico.org.uk.